1. The TDR Refund will be processed as per Extant Railway Rules:
2. TDR should be filed within 30 days of Departure of Train
3. The refund process will take at-least 90 days and more
4. E-ticket refund request (after chart preparation) can be filed online.
5. In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Centre,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
• Refund claims under above clause may require at least 90 days or more for processing
Refund Rule:
1. In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs and Passenger has not travelled- full fare will be refunded.
3. In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.
4a In case of AC failure of AC1class/Executive class- Difference of fare between AC1class or
Executive class and First Class will be refunded for the distance AC not worked. Certificate
from the TTE (in original) for the AC not worked is must to claim for refund.
b In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and
Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
c In case of AC failure of AC chair car class- Difference of fare between AC chair car class
and second class will be refunded for the distance AC not worked. Certificate from the TTE
(in original) for the AC not worked is must to claim for refund.
5. In case Travelling without proper ID proof-will be considered without ticket and will be
charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to
claim for refund.
6. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial
Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim
for refund.
7. In case party/ family partially travelled- refund will be granted by the Chief Commercial
Manager/Refunds as per rule. Certificate from the TTE (in original) for the less passenger
travelled is must to claim for refund.
8. In case passenger not travelled- refund will be granted by the Chief Commercial
Manager/Refunds as per extant Railway rule.
9. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is
allowed.
10. In case Rlys is not able to provide accommodation-full refund will be granted.
11. Refund on Tatkal Ticket- if it is cancelled up to 24 hrs before the scheduled departure of the
train 25% excluding the Tatkal charges will be refunded. Thereafter no refund means would be zero refund.
12.Part Confirm/RAC/Waiting List Ticket.
a.If on one PNR there are more than one passenger and one passenger is having confirmed/RAC status and rest are on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart..
b. A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.
c. If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to
Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways
Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket
(EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE
(in original) for the less passenger travelled may be submitted to the following address along
with the application to claim for refund
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Centre
State Entry Road,
New Delhi - 110 055.
In case of any problem in e-ticket TDR filing, pls mail to etickets@irctc.co.in
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