Frequently Asked Questions
Frequently Asked Questions
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1. What Document/I-Card required to book e-Ticket?
 
A. The user is not required to give any input of the photo identity card details of any of the passengers while booking the ticket. However he shall have to carry and show one of following identity card of any of the passengers in original while travelling.
The following photo identity cards are considered valid.
 
 
  • Voter Identity Card
  • Passport
  • PAN card
  • Driving License
  • Photo ID card issued by Central/State Govt.
  • Student Identity Card with photograph issued by recognized
        School/College for their students.
  • Nationalised Bank Passbook with photograph.
  • Credit Cards issued by Banks with laminated photograph.
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    2. How can I make payment to book e-ticket?
     
    A. You can make the payment through the following Payment Modes:
      i) Payment through Credit Card
      ii) Payment through Credit Card EMI Option
      iii) Payment through Net Banking facility
      iv) Payment through ATM cum Debit Card
      v) Payment through Cash Cards

    Click Here to know more details about Payment Modes.
     
       
     
    3. How can I cancel e-ticket and how will I get refund?
     
    A. . E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would b e confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket.
     
     
     
    4. How can I cancel e-ticket after preparation of chart?
     
    A.For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.
     
     
     
    5. What happens if after preparation of chart my ticket remains in RAC and I don't want to travel?
     
    A.. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. No cancellation of e-ticket is permitted on-line after the chart preparation.For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.
     
     
     
    6.What if I forget to carry Photo Identity card?
     
    A. . One of the passenger booked on an E-ticket in a PNR is required to present any of the identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt/ Student Identity Card with photograph issued by recognized School/College for their students/Nationalised Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph.
     
     
     
     
    7. How to postpone/prepone journey?
     
    A.This can be done on line by cancelling the original ticket and booking a fresh ticket.
     
     
     
    8. How to change name of passenger?
     
    A. To know the procedure of changing the name of passenger click here.
     
     
     
    9. Can partial cancellation be done?
     
    A.. Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.
     
     
     
    10. Can I book break -journey ticket?
     
    A.Presently this facility is not available for internet tickets
     
     
     
    11. Can I book student/other concession ticket?
     
    A. No This facility is not available for e-Ticket and I-Ticket.
     
     
     
    12.What is Tatkal Ticket?
     
    A.Click Here To Know About Tatkal Booking on irctc.co.in.
     
     
     
    13.How much extra should I pay for my e-ticket?
     
    A.IRCTC levies a service charge of Rs.10/- (Second / Sleeper) and Rs.20/-per e-ticket in case of all other classes(1AC,2AC,3AC,CC,3E,FC) irrespective of the number of passengers booked on an e-ticket.