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Frequently Asked Questions
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| | Q. What will the product enable me to do? | |
| | A. The product will enable you to book your tickets remotely in a secure manner thru the mobile. |
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| | Q. What do I require to use this? | |
| | A. You would be requiring GPRS access to use this. |
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| | Q. How do I use this product? | |
| | A. You can use this by going into services for you on the Airtel Live portal. Under the travel & ticketing section click on Rail bookings to avail of this facility.
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| | Q. How will be the tickets delivered to me ? | |
| | A. The tickets will be delivered to you at the address specified by you during registration by IRCTC.
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| | Q. How long will it take for the ticket to be delivered ? | |
| | A. The ticket will be delivered to your house within 72 hrs of booking.
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| | Q. I have got the PNR but the ticket has not been delivered? | |
| | A. The delivery of tickets is IRCTC’c responsibility. Pls call up 011- 39340000, 2334500, 23344787, 23344773 & 23345800. Standard charges as per your plan will apply. You can also write into care@irctc.co.in. |
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| | Q. Can I use my web id to log in or do I have to create a separate ID ? | |
| | A. You can do both. You can use your existing web ID or can create a new one on the mobile to log in. |
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| | Q. How do I make payment ? | |
| | A. Payment is thru credit card or itz cash. |
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| | Q. What are the charges that I incur ? | |
| | A. For PNR enquiry : Rs 3
For availability check : Rs 3
For booking tickets : Fare + IRCTC charges ( Rs40 for non AC & Rs 60 for AC) + Rs 10 ( 7 for booking & 3 for Availability) . |
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| | Q. How will I be charged for booking ? | |
| | A. The fare & the IRCTC charges will be on your credit card. Rs 10 will deducted from your account if you are a prepaid customer & will be charged in you bill if you are a postpaid customer . |
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| | Q. Do I pay any charges for browsing? | |
| | A. No there are no charges for browsing. |
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| | For all ticket related queries pls call up the IRCTC call centre number which are 011- 39340000, 2334500, 23344787, 23344773 & 23345800 . |