| Frequently
asked Questions | IRCTC - Indian Railways Booking |
| Questions |
| 1 |
What is IRCTC? |
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IRCTC stands for Indian
Railway Catering and Tourism Corporation Limited. |
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| 2 |
How do I add IRCTC to my list
of Partners? |
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1. Select 'Stores++> Explore All' in the main menu.
2. Select ‘Category’ to get the updated list of Partners
available on ngpay.
3. Select IRCTC from the Partner list.
4. Press OK. |
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| 3 |
What are the services offered
by IRCTC on ngpay? |
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On ngpay the following IRCTC Partner services
are available:
1. Reservation of e-tickets
2. Check PNR Status
3. Cancellation
4. File for TDR
5. Email eticket
6. Check Booking History
7. Eticket Refund Details
8. Train Route |
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| 4 |
What is an E-ticket? |
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E-ticket – refers to a
Electronic Reservation Slip, also called as E-Ticket.
A railway ticket will then be emailed to customer's
email id by IRCTC. Customer has to take a print out of the same and
carry it while travelling along with a valid ID proof. |
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| 5 |
How do I pay for the tickets? |
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You pay for the tickets
by using the Credit Cards, Bank Account, Debit Cards and Cash Cards. |
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| 6 |
Is buying tickets on ngpay
safe and secure? |
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Absolutely! ngpay is protected by the latest
technology and is more secure than ATM transactions. For more
information visit www.ngpay.com |
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| 7 |
What is my IRCTC ticket when I
book through ngpay? |
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On successful completion of
payment and ticket booking, a Confirmation Number (PNR) will be
provided to you (passenger) as proof of booking.
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| 8 |
How long does it take to get
my PNR once I have made payment? |
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Your PNR will be provided
to you immediately on the successful completion of the Reservation
transaction.
For any further clarifications, please contact ngpay Customer Care on 080-67004000.
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| 9 |
How many seats can I book in a
single transaction? |
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A maximum of six
berths/seats can be booked at a time, for a specified journey between
any two stations served by the train, subject to distance restrictions
in force.
An individual user can book a maximum of ten tickets
(PNR) in a calendar month.
Booking can be done against general (GN), ladies (LD)
and tatkal (CK) quota berths/seats only. |
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| 10 |
How will I get my tickets? |
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Your
E-Ticket will be emailed to customer’s email id by IRCTC. Customer has
to take a print out of the same and carry it while travelling along with
a valid ID proof. |
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| 11 |
Can I cancel my tickets? |
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Cancellation: For
E-tickets, cancellations facility is provided through ngpay. |
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| 12 |
How long should I wait for the
delivery of my tickets? |
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E-Tickets will be
delivered to the email ID provided at the time of booking. |
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| 13 |
What happens if while booking,
my mobile shuts down, my card gets debited but the Ticket Number is not
generated? |
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You can call ngpay
Customer Care on 080-67004000.
For any other questions and terms and conditions of
use please look up the IRCTC FAQ or contact their Customer care at:
011- 23345500/23344787/23344773/23345800/39340000. |
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Note: |
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ngpay works on most JAVA enabled mobile phones. All you need to
do is activate GPRS with your mobile.
For upated Terms and Conditions refer IRCTC website
and ngpay application. |
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