|SNo.||Status in “My Transactions”||Cause||Action by IRCTC||Action by Bank|
|1||Payment Settled but Ticket Not Booked||
•Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available.
•Other reasons such as network failures etc.
|Amount is credited back on next day to the respective Bank.||Bank credits back the amount within 2-3 working days in Account through which booking was done.|
|2||Settlement Failed and Ticket Not Booked||•System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC .||Amount is not credited to IRCTC Account.||Amount is with Bank. Bank will refund the money after due verification.|