E-Ticketing/E-Reservation

  • E-Tickets (e-reservation) are another innovative service provided by IRCTC, which dispenses with the need for the physical ticket to be carried for a rail journey. The user can take a print out of the reservation details and perform the journey with a personal photo identification without requiring to carry the regular railway ticket.

Making an e-reservation

  • E-Tickets (e-reservation) are another innovative service provided by IRCTC, which dispenses with the need for the physical ticket to be carried for a rail journey. The user can take a print out of the reservation details and perform the journey with a personal photo identification without requiring to carry the regular railway ticket.
  • To avail this service, the user can log on to www.services.irctc.co.in and book his ticket on the Internet just like any normal booking, and selecting ‘e-Ticket’ in the Plan My Travel page. The user has to give the photo identity card details of any one of the passengers, while booking the ticket. On confirmation of his booking, the user can take a print of the Electronic Reservation Slip (ERS) and can perform the journey with the ERS and the photo identity card.
  • This service is presently available on all Rajdhani/ Shatabdi/ Jan Shatabdi Express and all other superfast trains.
  • At present only confirmed / RAC tickets can be booked through e-Reservation, while WL tickets can also be booked in the normal Internet Tickets.
  • The following photo identity cards are considered valid.
      Voter Identity Card
      Passport
      PAN card
      Driving License
      Central/ state Govt issued Photo ID card.
  • Payments for e-Tickets can be made by ICICI Payment gateway(using Master / Visa Credit Cards) or direct debit (Internet Banking, with 15 Banks) or with the Cash Card(ITZ Cash) Option.

Journey with an e-Ticket (Reservation)

  • The passenger has to necessarily carry the same Photo Identity card as given during the booking along with the Electronic Reservation Slip(ERS). If the passenger is not able to carry the ERS but is carrying the proper Identity card as given during booking, an excess fare ticket will be issued by the TTE/ Conductor Guard against payment of Rs.50/- per ticket, provided if his name is available in the chart. If the name is not available in the Chart, he is not authorized to board the train and the case will be treated as ticketless travel.
  • This Electronic Reservation Slip would also be treated as a valid authority for entering the Railway premises as for a normal ticket when accompanied by the relevant photo Identity Card.

Only confirmed tickets can be booked through e-reservation.

  • If, at the time of booking, the status is WL(is nether CNF nor RAC), the ticket will not be booked. The user will be given the option to replan and book the ticket as a normal Internet Ticket in WL, if he so desires. The money debited in his account for the planned e-ticket, will be reversed.

Electronic Reservation Slip (ERS)

  • After successful payment and booking of accommodations, the User is shown the ticket confirmation details along with a “Print Reservation Slip” Button”. On clicking the button ERS is shown with an option to print. The customer can subsequently also print Electronic Reservation Slip from the 'BOOKED TICKETS' history page and the 'CANCEL TICKETS' page. He should give the ID card details of each specific ticket to view the corresponding ERS and print it.

Cancellation of e-Tickets

  • E-Tickets can be cancelled on Internet at this website till Chart preparation of the train .Cancellations are not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train originating station). He can log on to www.services.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would be cancelled and a fresh reservation will have to be made, duly including the ID particulars of another passengers. Cancellation would be confirmed online and the refund would be credited back to the account used for booking . If there is any partial cancellation of ticket please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket.
  • For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user’s account.
  • For further information please email us at care@irctc.co.in or call us at 011 – 23344787