IRCTC mobile FAQs

01. What is IRCTC mobile?
02. How does the railway ticketing through IRCTC mobile work?
03. What are the prerequisites for getting IRCTC mobile?
04. How do I know if my mobile is Java enabled?
05. Where do I check my phone’s model number?
06. What is GPRS?
07. How do I get GPRS service?
08. What are the charges for GPRS service?
09. How quickly can I get my GPRS service activated?
10. Telco providers offers multiple GPRS plans. Which one should I subscribe to use IRCTC mobile?
11. What are the benefits of using railway ticketing service through IRCTC mobile?
12. What are the features related to railway ticketing available through the IRCTC mobile?
13. Do I need to be registered to use the IRCTC mobile?
14. What are the steps for getting the IRCTC mobile service on mobile?
15. How do I register for the railway ticketing application IRCTC mobile?
16. How do I download the IRCTC mobile?
17. How do I activate the IRCTC mobile?
18. Can I change my IRCTC mobile PIN?
19. How can I change my IRCTC mobile PIN?
20. What if I forget my IRCTC mobile PIN?
21. What if the IRCTC mobile gets locked?
22. How do I navigate through the IRCTC mobile?
23. Can I use debit cards or any other payment instruments?
24. Can I have multiple payment cards?
25. Will my credit card information in the IRCTC mobile be safe?
26. How do you ensure the safety of my credit card information?
27. How much will I be charged per transaction done through IRCTC mobile?
28. Are transactions made through IRCTC mobile secure?
29. What is IRCTC Login and password?
30. How can I add passengers to the passenger list?
31. How many passengers can be added to the list?
32. How do I view the passenger list?
33. How do I edit the passenger details?
34. How can I delete the passenger details?
35. Can I add a passenger while booking?
36. Can I edit the details of the passenger while booking?
37. How do I book my ticket using the IRCTC mobile?
38. How far in advance can the ticket be booked?
39. Can I make a reservation for anyone?
40. Can I book for all destinations through IRCTC mobile?
41. What if I do not receive an I-ticket through the mail?
42. How many tickets can I book using the IRCTC mobile?
43. How many I-tickets can I store on my mobile?
44. How do I view my stored I-tickets on the IRCTC mobile?
45. What if I just want to obtain train schedules without making a reservation?
46. How can I cancel or get the refund of the ticket booked through the IRCTC mobile?
47. What if I lose my mobile?
48. What if I change my mobile or Mobile number?
49. If I change my handset will my I-tickets stored on my old handset be available on my new handset?
50. Can anyone else use my IRCTC mobile?
51. Why should I synchronize the IRCTC mobile?
52. How do I synchronize the IRCTC mobile?
53. What if the GPRS connection breaks while I am booking the ticket?
54. What if the GPRS connection breaks after I have entered the card details?
55. What if my mobile goes off because of low battery while booking the ticket?
56. What if I receive a call or SMS while booking the ticket?
57. While downloading, I get a message saying "Un-trusted Application". What should I do?
58. Does IRCTC mobile have a similar appearance on all phones?
59. What is IRCTC mobile Lite version?
60. What are the features available on IRCTC mobile Lite version?
61. Will IRCTC mobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda, BSNL WLL?
62. After entering mobile number on the IRCTC website, I did not receive the SMS?
63. How do I recommend this application to my friends?

 
 
  01.What is IRCTC mobile?
IRCTC mobile is a unique secure transaction solution residing on your mobile phone, which allows you to book railway tickets from anywhere and anytime. The IRCTC mobile has an attractive and user-friendly interface to facilitate easy navigation and has capability to book tickets in real time and store tickets details, making it an ideal ticketing solution.

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02. How does the railway ticketing through IRCTC mobile work?
Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post which you can download and install IRCTC mobile on your java-enabled mobile phone. You can start booking railway tickets through your IRCTC mobile and pay through the credit card/ cash card.

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03. What are the pre-requisites for using the IRCTC mobile?

  • The pre-requisites for using the IRCTC mobile are:
  • You need to be a IRCTC user
  • Have a Java enabled mobile phone or a smart phone
  • Have GPRS service activated on your mobile phone
  • Have a credit card/cash card
  • Note: This service is not available for CDMA mobile users.

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    04. How do I know if my mobile is Java enabled?
    To check if your phone is Java enabled:

    1. Refer to your phone book manual, or
    2. Refer to the phone manufacturer's website

    Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.

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    05. Where do I check my phone’s model number?
    The model number is generally printed inside the phone where the battery is placed. The same could also be found in the user manual provided along with the phone. Some mobiles provide options to display the model number.

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    06. What is GPRS?
    GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications system, which allows internet browsing on a mobile phone as well as connecting to data services.

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    07. How do I get GPRS service?
    Please call your mobile operator and subscribe to a GPRS connection.

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    08. What are the charges for GPRS service?
    Please contact your mobile operator.

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    09. How quickly can I get my GPRS service activated?
    Please contact your mobile operator.

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    10. Mobile operator offers multiple GPRS plans. Which one should I subscribe to use IRCTC mobile?
    Railway ticketing through IRCTC mobile will work on all the GPRS plans of various mobile operators.

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    11. What are the benefits of using the railway ticketing service through IRCTC mobile?
    You can now book your tickets from anywhere and at anytime using your IRCTC mobile application residing on your mobile phone. It gives you an increased convenience through a secure, real time ticketing services.

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    12. What are the features related to railway ticketing available through the IRCTC mobile?
    Presently, railway ticketing is the only service available through IRCTC mobile and the following features are available:

    1. Register to IRCTC through mobile phone
    2. Book ticket through your mobile phone
    3. View booked ticket details
    4. View train route
    5. View fare
    6. View availability
    7. View train details
    8. Manage passenger list on IRCTC mobile
    9. Fast booking option

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    13. Do I need to be registered to use the IRCTC mobile?
    Yes. You need to register yourself with IRCTC for using the IRCTC mobile or from the web site www.irctc.co.in

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    14. What are the steps for getting the IRCTC mobile service on mobile?
    After complying with conditions stated in FAQ - 3:

    1. Register for the service (For details, refer FAQ 15)
    2. Download and install the IRCTC mobile on your mobile phone (For details, refer FAQ 16)
    3. Activate IRCTC mobile on your mobile phone (For details, refer FAQ 16). Your IRCTC mobile is now ready for use

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    15. How do I register for the railway ticketing service through IRCTC mobile?
    Steps for registering for railway ticketing IRCTC mobile service:

    1. User enters the mobile number
    2. User gets registered for IRCTC ticketing through IRCTC mobile
    3. Post registration,user receives a service SMS (also called as WAP SMS) from IRCTC containing the link

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    16. How do I download IRCTC mobile?
    In FAQ 15, post registration, user receives a service SMS (WAP SMS) containing a link:

    1. User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the WAP SMS
    2. This will result in downloading of the IRCTC mobile application
    3. The application will prompt the user to ‘install’
    4. User selects ‘Yes’ to install the application on to the mobile phone
    5. Once installed, IRCTC mobile icon will appear on the phone menu/games/application/my own folders.

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    17. How do I activate the IRCTC mobile?
    Please follow the steps given below to activate IRCTC mobile on your mobile phone:

    1. Select the IRCTC mobile icon on your mobile phone
    2. Set a PIN for IRCTC mobile. This PIN will be used for your future logins
    3. IRCTC mobile will connect to the IRCTC’s back end server and initiate the activation process
    4. IRCTC mobile will download the necessary information by synchronizing with the IRCTC's backend server. The IRCTC mobile main menu is now activated on the phone screen

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    18. Can I change my IRCTC mobile PIN?
    Yes. IRCTC mobile provides you an option to change your PIN.

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    19. How can I change my IRCTC mobile PIN?
    The procedure for changing your IRCTC mobile PIN is:

    1. Login to IRCTC mobile
    2. Go to options and select ‘Change PIN’
    3. Enter old PIN, followed by the new PIN and select OK to change PIN.
    4. A message is displayed once the PIN is changed successfully
    5. Select ‘Back’ to return to the main screen

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    20. What if I forget my IRCTC mobile PIN?
    In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked. To unlock refer FAQ 21.

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    21. What if the IRCTC mobile gets locked?
    IRCTC mobile gets locked on three successive incorrect PIN entries. 'Your IRCTC mobile is locked’ message will be displayed. Follow the procedure mentioned below:

    1. Call the IRCTC customer care and request for unlocking the IRCTC mobile
    2. Provide the required information for verification of identity
    3. You would receive an unlocking code from the IRCTC customer care
    4. Select ‘Unlock’ on the IRCTC mobile
    5. Enter Unlocking code and set new PIN for IRCTC mobile
    6. IRCTC mobile connects to the server to unlock IRCTC mobile
    7. IRCTC mobile is unlocked successfully. Press ‘Ok’ to return to the main menu

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    22. How do I navigate through IRCTC mobile?
    IRCTC mobile currently consists of 4 icons on the main screen:

    1. Shubh Yatra: Presently this service is not available on the mobile.Visit www.irctc.co.in for details
    2. Tourism: Presently this service is not available on the mobile.Visit www.irctc.co.in for details
    3. Offers: Presently this service will is not available on the mobile.Visit www.irctc.co.in for details
    4. Booking: This menu contains all the features which have been mentioned above
    5. The main screen has the ‘Options’ menu, which consists of:
      • Sync
      • Change PIN
      • Move Icon
      • Upgrade
      • About
      • Exit
      • Select any item by pressing the ENTER key or Joystick on the phone, or by selecting menu.

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    23. Can I use debit cards or do a direct bank debit?
    No, you cannot use your debit card or direct bank debit.

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    24. What are the payment options?
    Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.

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    25. Will my credit card information in the IRCTC mobile be safe?
    The credit card information in the IRCTC mobile is transmitted in an 128 bit encrypted format that can’t be retrieved by anyone.

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    26. How do you ensure the safety of my credit card information?
    Refer F.A.Q. 28.

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    27. How much will I be charged per transaction done through IRCTC mobile?
    The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobile operator will additionally charge for the GPRS as per the subscribed GPRS plan.

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    28. Are transactions made through the IRCTC mobile secure?
    Transactions made through the IRCTC mobile are completely secure. IRCTC mobile has built in features at every level that make it nearly impossible for anyone to break through the security net. The transmitted data is encrypted, and even the data stored on the mobile is in an encrypted format. IRCTC mobile architecture addresses the following security requirements:

    1. Privacy - Information sent from one party to the other is completely confidential
    2. Integrity - Information sent from one party to the other cannot be altered without detection
    3. Authentication - Verification of both party’s identities
    4. Non-repudiation - All messages between both parties are signed, ensuring an auditable record of the transaction.

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    29. What is IRCTC login and password?
    You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTC mobile (This may not be available on all mobile handsets) or by visiting www.irctc.co.in. By default the mobile will have Guest Login and password for IRCTC. With this login and password you will be able to do everything related to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTC and login to IRCTC mobile with your IRCTC login ID and password.

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    30. How can I add passengers to the passenger list stored on the mobile?
    On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers. The procedure for adding passenger details to the passenger list is:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select ‘Ticketing’ icon
    3. Customer Select ‘Passenger List’ icon
    4. Select ‘Add’ from ‘Options’
    5. Enter the passenger details as requested in the screen and Select ‘Add’ in 'Options'
    6. Passenger name will appear in the list

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    31. How many passengers can be added to the list?


    On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers.

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    32. How do I view the passenger details?


    To view passenger details:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select 'Booking'
    3. Select on ‘Reservation’ icon
    4. Customer Select ‘Passenger List’ icon
    5. Select ‘View’ from ‘Options’
    6. Passenger details are displayed on IRCTC mobile

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    33. How do I edit the passenger details?
    To edit your passenger details:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select 'Booking'
    3. Customer Select ‘Passenger List’ icon
    4. Select ‘Edit’ from ‘Options’
    5. Modify the passenger details as desired on the screen and select ‘Update’
    6. Passenger details will be updated and stored in IRCTC mobile

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    34. How can I delete the passenger details?
    The procedure for deleting the passenger details are:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select 'Booking'
    3. Customer Select ‘Passenger List’ icon
    4. Select ‘Delete’ from ‘Options’
    5. Confirm if you wish to delete the entry
    6. Passenger details will be deleted from the list

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    35. Can I add a passenger while booking?
    Yes, you can add passengers while booking your ticket. Follow the steps given below:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select 'Booking'
    3. Select ‘Reservation’ icon
    4. Select the ‘Book Ticket’ icon in IRCTC mobile & select the train for travel.
    5. Select ‘Add New ’ from ‘Options’
    6. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
    7. Passenger name will appear in the list

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    36. Can I edit the details of the passenger while booking?
    Yes, the steps to edit the passenger while booking are as follows:

    1. Select the ‘Reservation’ icon in IRCTC mobile & select the train for travel.
    2. Add the required passengers from the list
    3. Select ‘Edit’ from ‘Options’ to edit any of the selected passengers
    4. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
    5. Passenger name will appear in the list

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    37. How do I book my ticket using the IRCTC mobile?
    To book your ticket using IRCTC mobile:

    1. Login to IRCTC mobile on your mobile phone and Select ‘Booking’ a) Enter first three characters of city or city code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.
    2. Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’
    3. Select the ‘Class’ from ‘Option’
    4. Select the ‘Date of Journey’
    5. IRCTC mobile will fetch and display the trains a) Select the desired train and Select ‘Next’ b) Select ‘Train details’ from Options to view the details
    6. After confirming the Itinerary review, Select ‘Book’
    7. After reading the disclaimer, Select ‘Next’ in Options
    8. Select ‘Passenger List’ to add passengers. Alternatively, Passenger details can be added by selecting ‘New Passenger’ from Options
    9. Select the desired check boxes against passenger names and Select ‘Add to Ticket’
    10. Select ‘Next’
    11. Enter the mailing address where the ticket has to be delivered
    12. Enter the credit card details or cash card account no. and select ‘Continue’ from Options
    13. Enter ‘CVV’ or cash card PIN. and Select ‘Next’
    14. Select ‘Book Now’
    15. An I-ticket* with itinerary details is displayed and stored on the IRCTC mobile. I-ticket will be sent to the mailing address * Only I –tickets can be booked from the mobile phones. I –ticket is delivered to the passenger through courier at the postal address provided by the IRCTC mobile user. The user cannot take print out of I- ticket.

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    38. How far in advance can the ticket be booked?
    Through IRCTC mobile, you can book a train up to 90 days in advance and 2-3 clear days in advance excluding the date of journey.

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    39. Can I make a reservation for anyone?
    Yes, you can book through IRCTC mobile for anyone.

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    40. Can I book for all destinations through IRCTC mobile?
    You can book I-tickets on IRCTC mobile for all the destinations.

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    41. What if I do not receive an I-ticket through the courier?
    If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the status giving relevant ticket details. You can also mail at care@irctc.co.in. Alternatively you can track you ticket by entering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next day of booking the ticket. You can contact your local Overnite Express courier office, produce proof of identity along with transaction ID and PNR number and collect your ticket.

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    42. How many passengers in a ticket can I book using the IRCTC mobile?


    You can book a maximum of 6 seats at a time (adults and children included) using the IRCTC mobile.

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    43. How many I-tickets can I store on my mobile?
    The number of I-tickets that can be stored on the mobile depends on the phone’s memory.

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    44. How do I view my stored I-tickets on the IRCTC mobile?
    The procedure for viewing an I-ticket on IRCTC mobile is:

    1. Open IRCTC mobile with the appropriate PIN
    2. Select ‘My Tickets’ icon
    3. Select from 'last booked ticket' or 'Fetch all tickets'
    4. You will be able to view all the ticket details like: PNR, Ticket no., passenger name, fare details, train details etc

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    45. What if I just want to obtain train schedules without making a reservation??
    To obtain only the train schedules, simply follow the steps of FAQ- 37

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    46. Can I cancel or get the refund of the ticket booked through the IRCTC mobile?
    The cancellation of the ticket can’t be done from the IRCTC mobile. For cancellation you have to follow normal procedure of cancellation over the counter. The refund money will be credited back electronically to the same credit/cash card which has been used for booking tickets. The refund may take around 1-3 days from the date of cancellation.

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    47. What if I lose my mobile?
    If you loose your mobile:

    1. Call the customer IRCTC care centre
    2. Provide details for verification of identity
    3. Request for blocking the IRCTC mobile
    4. Perform a Change of Handset (for details refer FAQ 48), once you avail your new phone

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    48. What if I change my mobile handset or change my SIM cardof my mobile?
    If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in FAQ 16 and FAQ 17. Please ensure that you have deleted the IRCTC mobile application in the old handset.

    If you change the SIM, please delete/remove your old IRCTC mobile application form the phone and follow steps in FAQ 16 and FAQ 17.

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    49. If I change my handset will my I-tickets stored on my old handset be available on my new handset?
    Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.Q 48) all the details will be available in the IRCTC mobile on the new phone.

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    50. Can anyone else use my IRCTC mobile?


    No. A PIN protects IRCTC mobile, which ensures that only an authorized user accesses IRCTC mobile. After 3 consecutive wrong inputs of the PIN, the IRCTC mobile gets locked. Please do not share your pin with anyone for security reasons.

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    51. Why should I synchronize IRCTC mobile?

    Synchronizing will keep your IRCTC mobile updated with the latest information. To synchronize your IRCTC mobile, press Sync in Options on the main screen of your IRCTC mobile. A message will be displayed, with summary of downloaded items.

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    52. How do I synchronize the IRCTC mobile?

    The procedure for synchronizing the IRCTC mobile is:

    1. Select the ‘Sync’ option in the main screen of your IRCTC mobile
    2. The synchronization process will be initiated
    3. Summary of the uploaded or downloaded items will be displayed on the phone screen
    4. Select ‘OK’ to return to the main screen

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    53. What if the GPRS connection breaks while booking the ticket?


    If GPRS connection breaks while booking the I-ticket, IRCTC mobile will display the appropriate error message. Please select the ‘Retry’ option to try again.

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    54. What if the GPRS connection breaks after I have entered the card details?

    If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exit IRCTC mobile without retrying in the following cases, the transaction will remain pending and can be completed the next time you login to IRCTC mobile. In case any money gets deducted without the booking process getting completed, the same will be refunded back.

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    55. What if my mobile goes off because of low battery while booking the ticket?

    If your mobile goes off because of low battery in the following cases the transaction will remain pending and can be completed the next time you login to the IRCTC mobile.

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    56. What if I receive a call or SMS while booking the ticket?

    If you receive, a call or SMS while booking the ticket IRCTC mobile will work in background and will not be affected. But if the duration of call is long the IRCTC mobile will logout automatically after sometime to ensure security.

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    57. While downloading, I get a message saying "Un-trusted Application". What should I do?

    Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect the application or mobile phone.

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    58. Does IRCTC mobile have a similar appearance on all phones?


    The functionality of the IRCTC mobile remains same for all the phones. The appearance although might change from phone to phone depending on the visual interface of the phone.

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    59. What is IRCTC mobile Lite version?

    Since heap memory size and JAR size, which are important for running Java applications on mobile phones, vary from phone to phone, C-SAM has developed a IRCTC mobile version which can run on mobile phones with constraints of heap memory and JAR size. This is called IRCTC mobile Lite version.

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    60. What are the features available on IRCTC mobile Lite version?


    IRCTC mobile Lite version has all the features except the following restrictions:

    1. Application icon and all other images will not be displayed
    2. Number of passengers that can be stored depends upon the memory of the device
    3. Fast Booking icon will not be provided
    4. Only 1 ticket will be stored IRCTC mobile

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    61. Will IRCTC mobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda, BSNL WLL?


    No. Presently IRCTC mobile service is available only for GSM users with appropriate GPRS connection.

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    62. After entering mobile number on the IRCTC website, I did not receive the SMS?


    On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is a special SMS containing a URL link. Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either of these locations depending upon your handset model. In some cases, you may need to enable the message settings to allow receipt of this service message. For enabling the message setting, please do the following Go to Messaging>Options>Settings>Service Messages>OFF. Turn this to ON to receive the WAP Push

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    63. How do I recommend this application to my friends?


    On the IRCTC mobile home screen, please select 'Refer a friend' from options. Enter you friend's mobile number, friend's name and your name and select send. Your friend will receive a WAP SMS. Please ensure that your friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your GPRS plan.

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