Alerts & Updates

Forgone Senior Citizen Concession Since 1 April 2018 387678
Refund of fare in case passenger is not found fit for travelling due to symptoms of Corona (COVID19). Refund shall be processed through TDR. Passengers are requested to file TDR within 10 days from the Date of Journey and send TTE certificate to IRCTC for further process of refund. For further details, Please check Refund Rule.
Booking and Cancellation of a ticket for Kolkata node Trains will not be available from 00:20 hrs to 04:30 hrs of 13/06/2021 due to maintenance activity. Inconvenience caused is deeply regretted.
Refund of the cancelled trains is processed on T+1 day of journey date by Indian Railways. Thereafter, refund amount is credited in 3 to 4 days in user's account.
Though various State Governments' Advisories have been provided on IRCTC Website, Still Users are advised to surf Destination State Government URL/ Website for latest instructions on Covid-19 pandemic and Covid appropriate behaviour.
Loyalty Benefits for IRCTC SBI Premium Loyalty card user in IRCTC Tejas Train
Get your Favourite Food delivered on your Train Seat/Berth with IRCTC E-Catering at selected stations.
One Nation One Ration Card Awareness Programme
Information on Covid-19 Vaccination Programme
Indian Railways Freight Business Portal - https://www.fois.indianrail.gov.in/RailSAHAY/index.jsp
Indian Railway, IRCTC or its employees never ask for any personal banking information, including details like Debit/Credit Card number, OTP, ATM PIN, the CVV number, PAN number and date of birth.

PASSENGERS ARE REQUESTED TO CHECK THE DEPARTURE TIME OF THEIR TRAINS FROM INDIAN RAILWAY WEBSITE WWW.INDIANRAIL.GOV.IN , NTES OR 139 BEFORE BOARDING.


In view of COVID-19 situation, catering meal services on board are not available at present. However ready to eat meals are available on train on payment.
Features of IRCTC SBI co-branded Card On Rupay Platform.
Users are advised to keep a maximum of six (6) passengers in their Master Passengers List. Keeping more than six (6) passengers in Master Passengers list would make Master List inaccessible for the user. However, Users will still be able to book tickets for other passengers by inputting entries directly in Passenger Reservation Page.
Cooked Food shall not be available in trains. Only Packed Items, Ready to eat, Packaged drinking water and Tea/Coffee/Beverages will be available on limited trains and station catering units.
Guidelines for domestic travel (air / train / inter-state bus travel).
Dear passengers, it is advisable to download Aarogya Setu App on your mobile phone, before commencing Rail journey.

On arrival at their destination, the traveling passengers will have to adhere to such health protocols as are prescribed by the destination state/UT.


Dear Customer, www.irctc.co.in and IRCTC Rail Connect App are the only website/app to query/complaint/suggestions regarding your train tickets. If you find any websites/person which are claiming to refund/resolution of your ticket, Please ignore and complain at care@irctc.co.in.
In view of COVID-19 situation, and as per instructions from Railway Board, no concessional tickets for all categories of passengers except 4 categories of Divyangjan passengers shall be issued for tickets booked on or after date 20 March 2020 till further advice. Inconvenience caused is deeply regretted.
Claim Process for trip delay on IRCTC Tejas Express (Train No: 82501/82502/82901/82902)
Salient features of Vande Bharat Train