Alerts & Updates

Forgone Senior Citizen Concession Since 1 April 2018 13637734
Covid-19 Guidelines For Kumbh Mela 2021 at Haridwar.
One Nation One Ration Card Awareness Programme
Information on Covid-19 Vaccination Programme
Booking and Cancellation for the Delhi node will not be available from 00:20 hrs to 03:00 hrs of 10/01//2021 due to maintenance activity. Inconvenience caused is deeply regretted.
Booking and Cancellation for All node will not be available from 00:00 hrs to 03:00 hrs of 10/01/2021 due to maintenance activity. Inconvenience caused is deeply regretted.
Indian Railways Freight Business Portal - https://www.fois.indianrail.gov.in/RailSAHAY/index.jsp
Indian Railway, IRCTC or its employees never ask for any personal banking information, including details like Debit/Credit Card number, OTP, ATM PIN, the CVV number, PAN number and date of birth.

PASSENGERS ARE REQUESTED TO CHECK THE DEPARTURE TIME OF THEIR TRAINS FROM INDIAN RAILWAY WEBSITE WWW.INDIANRAIL.GOV.IN , NTES OR 139 BEFORE BOARDING.


IRCTC Tejas Express Train No. 82901/82902 between ADI-MMCT-ADI, has been cancelled with effect from journey date 24-November-2020 till further intimation. Refund for the same will be processed automatically.
IRCTC Tejas Express Train No. 82501/82502 between LJN-NDLS-LJN, has been cancelled with effect from journey date 23-November-2020 till further intimation. Refund for the same will be processed automatically.
In view of COVID-19 situation, we are not offering the Retiring Room facility at present.
In view of COVID-19 situation, catering meal services on board are not available at present. However ready to eat meals are available on train on payment.
Booking of tickets for 20 pairs of clone train being newly introduced by Indian Railways will start at 0800 Hrs on 19.09.2020
List of additional 40 pairs of special trains starting from 12-September-2020.
Indian Railways is going to operate additional special 40 pair of trains w.e.f 12-September-2020.
Features of IRCTC SBI co-branded Card On Rupay Platform.
Users are advised to keep a maximum of six (6) passengers in their Master Passengers List. Keeping more than six (6) passengers in Master Passengers list would make Master List inaccessible for the user. However, Users will still be able to book tickets for other passengers by inputting entries directly in Passenger Reservation Page.
List of Trains Currently Running by Indian Railways.
No food will be provided in train. Passengers should make their own arrangement for food and drinking water for rail travel. Please click here for List of trains.
Cooked Food shall not be available in trains. Only Packed Items, Ready to eat, Packaged drinking water and Tea/Coffee/Beverages will be available on limited trains and station catering units. Please click here for List of trains.
ARP for all trains will be 120 days w.e.f. 31-May-2020.
Guidelines for domestic travel (air / train / inter-state bus travel).
State wise Health Advisory on Arrival.
Indian Railways is going to operate 200 trains w.e.f 01-June-2020. Booking will start from 21-May-2020.
"Passengers Not Allowed To Travel by Railway due to COVID-19 Condition", Refund shall be processed through TDR. Passengers are requested to file TDR within 10 days from the Date of Journey and sent TTE certificate to IRCTC for further process of refund.For further details Please check Refund Rules.
All passengers travelling to the state of Goa by train are requested to check the terms and conditions in the link https://goaonline.gov.in/entryterms and follow the guidelines.
There are Maximum Waiting List Limits in the PRS booking system for which Waitlisted Tickets can be issued after all confirmed tickets are exhausted. Your ticket booking request may get declined as the Maximum Waiting List Limit may be reached in the booking system by the time payment success response is received from your bank. In such case, your deducted amount will be refunded back, without any deductions, to your bank account in 3-5 working days. Inconvenience caused is regretted.
Dear passengers, it is advisable to download Aarogya Setu App on your mobile phone, before commencing Rail journey.

On arrival at their destination, the traveling passengers will have to adhere to such health protocols as are prescribed by the destination state/UT.


Passengers are requested to report at the station at least 90 minutes before schedule departure of the train.

Cancellation of Passenger Train Services by Indian Railways till 30-June-2020.
Dear Customer, www.irctc.co.in and IRCTC Rail Connect App are the only website/app to query/complaint/suggestions regarding your train tickets. If you find any websites/person which are claiming to refund/resolution of your ticket, Please ignore and complain at care@irctc.co.in.
VERY IMPORTANT INFORMATION FOR REFUND OF CANCELLED TRAINS.
Automatic Full Refund in view of all Train Services cancelled by Indian Railways due to COVID-19.
In view of COVID-19 situation, and as per instructions from Railway Board, no concessional tickets for all categories of passengers except 4 categories of Divyangjan passengers shall be issued for tickets booked on or after date 20 March 2020 till further advice. Inconvenience caused is deeply regretted.
In view of COVID-19 situation, IRCTC Kashi Mahakal Express trains running between BSB-INDB-BSB i.e., Train No. 82401/82402 (via LKO) and Train No. 82403/82404 (via PRYJ), stands cancelled for journey dates from 19-March-2020 to 30-June-2020. Full ticket fare will be refunded automatically, without any cancellation charges, to all the users/passengers having booked tickets for journey during the above period. Inconvenience caused is deeply regretted. There is no need for cancellation of tickets by users.
IRCTC is in the process to re-authenticate User’s Email ID and Mobile Number to ensure correct records in their accounts. Users are advised to verify their accounts’ Email ID and Mobile number through OTP validation.
The names of Allahabad Junction & Allahabad Chheoki railway station in Allahabad division of North Central Railway has been renamed to Prayagraj Junction (PRYJ) and Prayagraj Chheoki (PCOI) with immediate effect.
Salient features of IRCTC Kashi Mahakal trains: 82401,82402,82403 & 82404
Claim Process for trip delay on IRCTC Tejas Express (Train No: 82501/82502/82901/82902)
FUNDAMENTAL DUTIES OF THE CITIZENS OF INDIA
Introduction of Convenience Fee for online booking of tickets through IRCTC w.e.f. 01-Sep-2019 : A Convenience Fee of ₹ 15 + GST will be charged for Second Sitting (2S) and Sleeper (SL) class tickets and ₹ 30 + GST for all other classes.
1. E ticket cancellation refund process is fully automatic. There is no human intervention required in the refund process. Users are requested not to share their account details in any form.
2. Users are requested not to share their booking and cancellations details on social media platforms to avoid misuse by miscreants.
3. Users are requested not to search Google and other similar platforms for IRCTC related queries as these platforms contain many miscreant mobile apps and solutions aimed at misusing user credentials. Users should refer to IRCTC website for all ticketing and refund related queries.