Forgone Senior Citizen Concession Since 1 April 2018 387678
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w.e.f. from November 01, 2024, the existing time limit of advance reservation by trains is reduced from 120 days to 60 days (excluding the date of journey) Click here.
Customer Care Numbers : 14646/08044647999 /08035734999 (Language: Hindi, English, Punjabi, Bengali, Assamese, Oriya, Marathi, Gujarati, Tamil, Telugu, Kannada and Malayalam)
BEWARE OF FRAUDSTERS: IRCTC never shares unsolicited links, APK files, SMS, or WhatsApp messages for downloading or installing the IRCTC Rail Connect Ticketing App. Always download the official app from the Google Play Store or Apple App Store only.
Do not download APK files under any circumstances. Such files can grant hackers complete control over your Android device, including access to your passwords and sensitive information.
Note that the IRCTC Rail Connect App does not feature a "Talk to Us" option. For assistance, IRCTC can be reached at 14646, 08044647999, or 08035734999.
Additionally, in case of cyber fraud, you can contact the Cyber Crime Cell at 1930. Save this number for future reference and stay vigilant.
Stay informed, stay safe!
New Postal Address for GC/EFT: Original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to Group General Manager/IT, Indian Railway Catering & Tourism Corporation Limited, 2nd Floor, Tower-D, World Trade Center, Nauroji Nagar, New Delhi- 110029.
User registration, Updating of profile and ERS in pdf format will not be available from 07:30hrs to 12:00hrs.
BEWARE OF FRAUDSTERS! IRCTC Rail Connect app is the only official app by IRCTC available on Google and Apple Play store for booking your reserved Rail tickets. IRCTC does not share any unsolicited links, APKs (Android application packages), SMS, or WhatsApp messages for installing the IRCTC Rail Connect Ticketing App.
For your safety, always download the official app only from Google Play Store or Apple App Store. Stay vigilant and avoid falling victim to fraud.
Customers can use enhanced interface for their IRCTC related queries!!
https://equery.irctc.co.in
Please click here for the list of Special Trains starting from SCR running without Bedroll. Passengers are requested to note and make alternate arrangements.
As per RBI guidelines, the refund of Ticket should be given in the same Bank account, which was used for booking. It is necessary that the Bank Account used for booking online ticket should not be closed at least up to 30 days beyond the date of the journey. If accounts are found closed at the time of processing refund, the refund will be regretted by the Bank.
Please click here for Empanelment for PAD items for Catering.
Supply of Additional 500 ml Rail Neer Water Bottles on Vande Bharat Trains. Click here.
User Guide For Booking Meal In Vande Bharat Trains. Click here.
Vande Bharat Passengers, who have opted-out for meals at the time of ticket booking, can opt-in by clicking “Opt Meal” button from their Ticket Booked History. Book now at irctc.co.in.
It has been reported that a malicious and fake mobile app campaign is in circulation where some fraudsters are sending phishing links at a mass level and insisting users download fake ‘IRCTC Rail Connect’ mobile app to trick common citizens into fraudulent activities. People are advised not to fall prey of such fraudsters and use only IRCTC’s official Rail Connect Mobile Apps from Google Play Store or Apple App Store, and call IRCTC Customer Care on official numbers published on IRCTC official website http://irctc.co.in.
Be Alert! Be Safe!
In case of e-tickets booked in AC 3-tier are re-allotted in AC 3-tier economy, the difference of fare between AC 3-tier and AC 3-tier economy shall be automatically processed by IRCTC. If passenger does not want to travel in re-allotted lower class then he/she is eligible to get full refund by cancellation of ticket upto second charting of the train, or he/she can also file TDR upto 3 hours after actual departure time of the train. Passengers are requested to check their PNR status after first charting of the train and check for any SMS alerts sent by Indian Railways. Click here for Railway Board Commercial Circular
Information regarding booking of pet dogs/cats in Passenger trains.
Tickets booked through unauthorised agents or scripting can be released without refund.
Please input correct mobile number of passenger for getting timely alerts on booked journey.
Children under 5 years of age shall be carried free and no purchase of any ticket is required. (If no separate berth is opted.)
IRCTC Users are requested to keep their user profile updated with correct Address, City, State and Pin code. Incorrect details may lead to deactivation of IRCTC User Id.
Second class (2S) reserved ticket holders are advised to check their PNR status (“Trains” menu > “PNR Enquiry”) before journey. If 2S reserved ticket holders are receiving PNR status as “Route class deleted / Booking not allowed as given class for the route is deleted” on PNR enquiry, they may cancel such tickets to get full refund.
Users can book cooked food in Rajdhani, Shatabdi, Duronto, Vande Bharat & Gatiman trains by visiting & making payment on
IRCTC tourism URL https://www.irctctourism.com/BookFood
Railway Board Circular dated 16.11.2021 on Carrying valid proof of Identity by passengers during journey.
Click here.
Reverification of Email ID and Mobile number: To provide seamless experience on IRCTC , users need to keep their profiles updated. In process ,User may receive pop up screen after login to re-verify their Email ID or Mobile numbers. Users are requested to check Email ID / Mobile number displayed on screen and submit correct OTP received on their Email ID / Mobile number to complete the verification process.
Refund of the cancelled trains is processed on T+1 day of journey date by Indian Railways. Thereafter, refund amount is credited in 3 to 4 days in user's account.
Indian Railway, IRCTC or its employees never call you on your phone on
refund issue and never ask personal banking information such as Debit
Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of
birth and never ask to install any Remote control App such as
Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.
Never search for IRCTC customer care numbers on social media or search
engine. Always check the "contact us" section in IRCTC site / App.
PASSENGERS ARE REQUESTED TO CHECK THE DEPARTURE TIME OF THEIR TRAINS FROM INDIAN RAILWAY WEBSITE WWW.INDIANRAIL.GOV.IN , NTES OR 139 BEFORE BOARDING.
Dear Customer, www.irctc.co.in and IRCTC Rail Connect App are the only website/app to query/complaint/suggestions regarding your train tickets. If you find any websites/person which are claiming to refund/resolution of your ticket, Please ignore and complain at https://equery.irctc.co.in/
In view of COVID-19 situation, and as per instructions from Railway Board, no concessional tickets for all categories of passengers except 4 categories of Divyangjan passengers shall be issued for tickets booked on or after date 20 March 2020 till further advice. Inconvenience caused is deeply regretted.
Claim Process for trip delay on IRCTC Tejas Express (Train No: 82501/82502/82901/82902)
Debit/Credit cards of all banks are accepted on any payment gateway. No truth in news of having blocked any card of any bank.To use any Debit/Credit Card on Payment page, select "Payment Gateway/Credit/Debit Cards" and use any Payment Gateway.
1. E ticket cancellation refund process is fully automatic. There is no human intervention required in the refund process. Users are requested not to share their account details in any form.
2. Users are requested not to share their booking and cancellations details on social media platforms to avoid misuse by miscreants.
3. Users are requested not to search Google and other similar platforms for IRCTC related queries as these platforms contain many miscreant mobile apps and solutions aimed at misusing user credentials. Users should refer to IRCTC website for all ticketing and refund related queries.
Atom PG (International card) payment option is available for ticket booking only when Journey Date is at least 02 days in advance of booking date
Refund in case of train late more than 3 hours: In case train is late more than 3 hours, refund is admissible as per railway refund rules only when TDR is filed by the user before the actual departure of the train at boarding station and passenger has not travelled.
E-ticket confirmed through charting at originating station or at the previous remote location cannot be cancelled. The refund of such ticket will be processed through TDR
You are allowed to do only one (1) booking in one user login session except for return/onward journey between 0800 and 1200 hours. To do another booking please logout and login again.
Money debited but ticket not booked.
Click here to know more.
In case you are not able to find your payment bank under Net banking or Debit Card category, Please visit "Multiple Payment Service" tab to get payment bank or getting more payment options.
SMS delivery is subject to effective transmission from your mobile service operator and mobile carrier network availability. In case, you have not received Booking SMS, Please check “Booked Ticket History” before proceeding for new ticket booking.