Alerts & Updates

Forgone Senior Citizen Concession Since 1 April 2018 4774364
Dear Customer, www.irctc.co.in and IRCTC Rail Connect App are the only website/app to query/complaint/suggestions regarding your train tickets. If you find any websites/person which are claiming to refund/resolution of your ticket, Please ignore and complain at care@irctc.co.in.
VERY IMPORTANT INFORMATION FOR REFUND OF CANCELLED TRAINS.
Automatic Full Refund in view of all Train Services cancelled by Indian Railways due to COVID-19.
In the wake of COVID-19 and as a measure of abundant caution, Booking has been suspended for Trains running between 22-Mar-2020 and 14-Apr-2020.
In view of COVID-19 situation, and as per instructions from Railway Board, no concessional tickets for all categories of passengers except 4 categories of Divyangjan passengers shall be issued for tickets booked on or after date 20 March 2020 till further advice. Inconvenience caused is deeply regretted.
In view of COVID-19 situation, IRCTC Kashi Mahakal Express trains running between BSB-INDB-BSB i.e., Train No. 82401/82402 (via LKO) and Train No. 82403/82404 (via PRYJ), stands cancelled for journey dates from 19-March-2020 to 14-April-2020. Full ticket fare will be refunded automatically, without any cancellation charges, to all the users/passengers having booked tickets for journey during the above period. Inconvenience caused is deeply regretted. There is no need for cancellation of tickets by users.
In view of COVID-19 situation, IRCTC Tejas Express Train No. 82501/82502 between LJN-NDLS-LJN and Train No. 82901/82902 between ADI-MMCT-ADI, stands cancelled for journey dates from 19-March-2020 to 14-April-2020. Full ticket fare will be refunded automatically, without any cancellation charges, to all the users/passengers having booked tickets for journey during the above period. Inconvenience caused is deeply regretted. There is no need for cancellation of tickets by users.
In view of COVID-19 situation, blankets and curtains will not be provided in AC coaches. Other linen items will be provided as before. Please travel suitably. Inconvenience caused is deeply regretted.
Due to doubling work by Indian Railways, Train No 82403 (BSB-INDB) Kashi Mahakal Express has been diverted on 22nd, 29th March and 5th April 2020 and will not pass through Prayagraj Jn. (PRYJ). Train No. 82404 (INDB-BSB) Kashi Mahakal Express has been diverted on 23rd, 30th March and 6th April 2020 and will not pass through Prayagraj Jn. (PRYJ). Passengers are advised to cancel their tickets OR File TDR and re-plan their journey accordingly. Full refund will be applicable on cancellation /TDR of tickets booked To and From Prayagraj (PRYJ) for above trips.
Booking and Cancellation for the Delhi node will not be available from 00:20 hrs to 04:15 hrs of 19/03/2020 due to maintenance activity. Inconvenience caused is deeply regretted.
Due to doubling work by Indian Railways, Train No 82403 (BSB-INDB) Kashi Mahakal Express has been diverted on 22nd , 29th March and 5th April 2020 and will not pass through Prayagraj Jn. (PRYJ). Train No. 82404 (INDB-BSB) Kashi Mahakal Express has been diverted on 23rd, 30th March and 6th April 2020 and will not pass through Prayagraj Jn. (PRYJ).
IRCTC is in the process to re-authenticate User’s Email ID and Mobile Number to ensure correct records in their accounts. Users are advised to verify their accounts’ Email ID and Mobile number through OTP validation.
The names of Allahabad Junction & Allahabad Chheoki railway station in Allahabad division of North Central Railway has been renamed to Prayagraj Junction (PRYJ) and Prayagraj Chheoki (PCOI) with immediate effect.
IRCTC Kashi Mahakal trains 82401,82402,82403 & 82404 are now available for booking
Samarth'20 - Indian Railways Digital Ticketing Challenge, Sponsored by Indian Railways
Claim Process for trip delay on IRCTC Tejas Express (Train No: 82501/82502/82901/82902)
New Time Table of Inaugural run of IRCTC Tejas Train 09426 Ex Ahmedabad on 17/01/2020
FUNDAMENTAL DUTIES OF THE CITIZENS OF INDIA
Daywise Lucky Draw winners opting BHIM UPI Payment Mode on IRCTC
Lucky Draw Scheme for users opting BHIM/UPI Payment mode
Introduction of Convenience Fee for online booking of tickets through IRCTC w.e.f. 01-Sep-2019 : A Convenience Fee of ₹ 15 + GST will be charged for Second Sitting (2S) and Sleeper (SL) class tickets and ₹ 30 + GST for all other classes.
1. E ticket cancellation refund process is fully automatic. There is no human intervention required in the refund process. Users are requested not to share their account details in any form.
2. Users are requested not to share their booking and cancellations details on social media platforms to avoid misuse by miscreants.
3. Users are requested not to search Google and other similar platforms for IRCTC related queries as these platforms contain many miscreant mobile apps and solutions aimed at misusing user credentials. Users should refer to IRCTC website for all ticketing and refund related queries.

Provision of Linking of pnrs for two connecting journeys has been started w.e.f. 01-04-2019, Please refer railway board circular for more details.
Salient feature of connecting Journey Booking
Salient features of Vande Bharat Train
Terms & Conditions for booking Shri Sai Baba Darshan at IRCTC e-ticketing website
IRCTC e-ticketing website (www.irctc.co.in) is being migrated to TLS 1.2 and will not be accessible in Windows XP/Server 2003. Users may upgrade their operating systems higher than Windows XP/Server 2003.
Travel Insurance for E-ticket passengers will be OPTIONAL and Premium to be PAID by the customer while booking from 1-Sep-2018 onwards.
I-Ticket services through IRCTC website have been discontinued w.e.f. 01.03.2018.
Booking of Mumbai Suburban Season Tickets (MSST) through IRCTC website have been discontinued w.e.f. 01.03.2018. The MSST ticket can now be booked through ‘UTS’ Mobile App. The Mobile App ‘UTS’ can be downloaded from Google Play Store.