Alerts & Updates

Forgone Senior Citizen Concession Since 1 April 2018 387678
Click Here for list of trains where source station has been changed by Railways from BAND/BNC/YPR to SMVB along with the date from which change in source station will be effective.
Children under 5 years of age shall be carried free and no purchase of any ticket is required. (If no separate berth is opted.)
Aadhaar Verified Booking :
Users can avail the facility of booking upto 24 tickets in a month by linking Aadhaar. Click here to know more.
No Aadhaar Verification is required for booking up to 12 tickets in a month. Verification through Aadhaar is an additional facility in case user wants to book more than 12 tickets in a month.

IRCTC Users are requested to keep their user profile updated with correct Address, City, State and Pin code. Incorrect details may lead to deactivation of IRCTC User Id.
Book helicopter or travel for Maa Vaishnodevi and Chaar Dhaam Yatra only from trusted agents. Scammers are using online advertisement for fake / fraud bookings. Report any cyber crime on URL https://https://www.cybercrime.gov.in
In view of the gradual easing out of the COVID-19 situation, Indian Railways have started provisioning of Linen in trains, in a phased manner. Click here for the list of trains where Linen Services have been restarted as on date.
Second class (2S) reserved ticket holders are advised to check their PNR status (“Trains” menu > “PNR Enquiry”) before journey. If 2S reserved ticket holders are receiving PNR status as “Route class deleted / Booking not allowed as given class for the route is deleted” on PNR enquiry, they may cancel such tickets to get full refund.
The name of JHANSI (JHS) Railway Station has been changed as VIRANGANA LAKSHMIBAI(VGLB) Railway Station w.e.f.05/01/2022.
Users can book cooked food in Rajdhani, Shatabdi, Duronto, Vande Bharat & Gatiman trains by visiting & making payment on IRCTC tourism URL https://www.irctctourism.com/BookFood
Click here for the list of renumbered Trains.
Railway Board Circular dated 16.11.2021 on Carrying valid proof of Identity by passengers during journey. Click here.
Reverification of Email ID and Mobile number: To provide seamless experience on IRCTC , users need to keep their profiles updated. In process ,User may receive pop up screen after login to re-verify their Email ID or Mobile numbers. Users are requested to check Email ID / Mobile number displayed on screen and submit correct OTP received on their Email ID / Mobile number to complete the verification process.
Dear IRCTC iMudra Federal Bank Prepaid Card user, IRCTC iMudra Federal Prepaid wallet has closed on 15-02-2021. If your wallet balance refund is yet to be processed, please write to us at contact@federalbank.co.in . Click here to get more details.
Refund of fare in case passenger is not found fit for travelling due to symptoms of Corona (COVID19). Refund shall be processed through TDR. Passengers are requested to file TDR within 10 days from the Date of Journey and send TTE certificate to IRCTC for further process of refund. For further details, Please check Refund Rule.
Refund of the cancelled trains is processed on T+1 day of journey date by Indian Railways. Thereafter, refund amount is credited in 3 to 4 days in user's account.
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine. Always check the "contact us" section in IRCTC site / App.

PASSENGERS ARE REQUESTED TO CHECK THE DEPARTURE TIME OF THEIR TRAINS FROM INDIAN RAILWAY WEBSITE WWW.INDIANRAIL.GOV.IN , NTES OR 139 BEFORE BOARDING.


Provision of Linking of PNRs for two connecting journeys has been started w.e.f. 01-04-2019, Please refer railway board circular for more details.
Dear Customer, www.irctc.co.in and IRCTC Rail Connect App are the only website/app to query/complaint/suggestions regarding your train tickets. If you find any websites/person which are claiming to refund/resolution of your ticket, Please ignore and complain at care@irctc.co.in.
In view of COVID-19 situation, and as per instructions from Railway Board, no concessional tickets for all categories of passengers except 4 categories of Divyangjan passengers shall be issued for tickets booked on or after date 20 March 2020 till further advice. Inconvenience caused is deeply regretted.
Claim Process for trip delay on IRCTC Tejas Express (Train No: 82501/82502/82901/82902)
Debit/Credit cards of all banks are accepted on any payment gateway. No truth in news of having blocked any card of any bank.To use any Debit/Credit Card on Payment page, select "Payment Gateway/Credit/Debit Cards" and use any Payment Gateway.
1. E ticket cancellation refund process is fully automatic. There is no human intervention required in the refund process. Users are requested not to share their account details in any form.
2. Users are requested not to share their booking and cancellations details on social media platforms to avoid misuse by miscreants.
3. Users are requested not to search Google and other similar platforms for IRCTC related queries as these platforms contain many miscreant mobile apps and solutions aimed at misusing user credentials. Users should refer to IRCTC website for all ticketing and refund related queries.

Atom PG (International card) payment option is available for ticket booking only when Journey Date is at least 02 days in advance of booking date
Refund in case of train late more than 3 hours: In case train is late more than 3 hours, refund is admissible as per railway refund rules only when TDR is filed by the user before the actual departure of the train at boarding station and passenger has not travelled.
E-ticket confirmed through charting at originating station or at the previous remote location cannot be cancelled. The refund of such ticket will be processed through TDR
You are allowed to do only one (1) booking in one user login session except for return/onward journey between 0800 and 1200 hours. To do another booking please logout and login again.
Money debited but ticket not booked. Click here to know more.
In case you are not able to find your payment bank under Net banking or Debit Card category, Please visit "Multiple Payment Service" tab to get payment bank or getting more payment options.
SMS delivery is subject to effective transmission from your mobile service operator and mobile carrier network availability. In case, you have not received Booking SMS, Please check “Booked Ticket History” before proceeding for new ticket booking.
Boarding Station Change : Passengers can change Boarding station online before 24 hours of the scheduled departure of the train w.e.f. 28th Jan 2016. Click here to know more.