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Frequently asked Questions | IRCTC - Indian Railways Booking
1 What is IRCTC?
IRCTC stands for Indian Railway Catering and Tourism Corporation Limited.
2 How do I add IRCTC to my list of Partners?
1. Select 'Stores++> Explore All' in the main menu.
2. Select ‘Category’ to get the updated list of Partners available on ngpay.
3. Select IRCTC from the Partner list.
4. Press OK.
3 What are the services offered by IRCTC on ngpay?
On ngpay the following IRCTC Partner services are available:

1. Reservation of e-tickets
2. Check PNR Status
3. Cancellation
4. File for TDR
5. Email eticket
6. Check Booking History
7. Eticket Refund Details
8. Train Route
4 What is an E-ticket?
E-ticket – refers to a Electronic Reservation Slip, also called as E-Ticket.
A railway ticket will then be emailed to customer's email id by IRCTC. Customer has to take a print out of the same and carry it while travelling along with a valid ID proof.
5 How do I pay for the tickets?
You pay for the tickets by using the Credit Cards, Bank Account, Debit Cards and Cash Cards.
6 Is buying tickets on ngpay safe and secure?
Absolutely! ngpay is protected by the latest technology and is more secure than ATM transactions. For more information visit
7 What is my IRCTC ticket when I book through ngpay?
On successful completion of payment and ticket booking, a Confirmation Number (PNR) will be provided to you (passenger) as proof of booking.
8 How long does it take to get my PNR once I have made payment?
Your PNR will be provided to you immediately on the successful completion of the Reservation transaction.
For any further clarifications, please contact ngpay Customer Care on 080-67004000.
9 How many seats can I book in a single transaction?
A maximum of six berths/seats can be booked at a time, for a specified journey between any two stations served by the train, subject to distance restrictions in force.
An individual user can book a maximum of ten tickets (PNR) in a calendar month.
Booking can be done against general (GN), ladies (LD) and tatkal (CK) quota berths/seats only.
10 How will I get my tickets?
Your E-Ticket will be emailed to customer’s email id by IRCTC. Customer has to take a print out of the same and carry it while travelling along with a valid ID proof.
11 Can I cancel my tickets?
Cancellation: For E-tickets, cancellations facility is provided through ngpay.
12 How long should I wait for the delivery of my tickets?
E-Tickets will be delivered to the email ID provided at the time of booking.
13 What happens if while booking, my mobile shuts down, my card gets debited but the Ticket Number is not generated?
You can call ngpay Customer Care on 080-67004000.
For any other questions and terms and conditions of use please look up the IRCTC FAQ or contact their Customer care at:
011- 23345500/23344787/23344773/23345800/39340000.
ngpay works on most JAVA enabled mobile phones. All you need to do is activate GPRS with your mobile.

For upated Terms and Conditions refer IRCTC website and ngpay application.
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